Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.
- Some supermarkets have already launched their Christmas delivery slots but most release delivery slots for between December 20 and December 24 in November. We have had a look at when the spaces will open up, so make sure you get the release dates in your diary.
- When you are picking your delivery slot at Tesco.com if you click in the future the URL at the top says 'week=1' or 'week=2'. The number can be between one and five, which means you could book a delivery for when you come off holiday.
- When will Tesco's Christmas delivery slots be available? The Festive Food To Order range will first be available online from November 13 to December 14. The first slots will be available to book.
This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.
But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.
What Time Do New Tesco Delivery Slots Released
One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.
'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'
Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'
For our location, we were able to get a delivery in just one week's time. The first slots available to book were on Friday (June 12), with slots available for the weekend after that too. There was also a plethora of slots on the following week, so Morrisons definitely seems the way to go.
'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'
Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'
For our location, we were able to get a delivery in just one week's time. The first slots available to book were on Friday (June 12), with slots available for the weekend after that too. There was also a plethora of slots on the following week, so Morrisons definitely seems the way to go.
Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'
Tesco Book A Slot
On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.
'We're sorry if things take a bit longer than usual.'
While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.
Those who did manage to book complained festive essentials like turkeys were not yet available.
There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.
A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.
'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'
They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.
